TERMS & CONDITIONS

Terms of Service

Last updated: 20 May 2025

Overview

This website is operated by Snapcare. Throughout the site, “we”, “us”, and “our” refer to Snapcare. By using this website and purchasing service plans, you agree to the following terms, conditions, and policies.

Company Information

Snapcare is registered at:
11 Cowley Rd, Oxford OX4 1HP
Customer Service Email: Customer.Service@snapcare.it.com
Customer Support Phone: 0800 055 4969

Service Overview

Snapcare offers appliance repair and maintenance cover plans. Each plan allows unlimited repairs on covered appliances during the subscription period.

Full details on pricing, duration, and coverage are available on our product and checkout pages.

Pricing and Currency

All prices are in GBP (£) and payments are processed in GBP.

We accept Visa, Mastercard, and other major debit and credit cards securely via Stripe.

Order Confirmation

After your purchase, you’ll receive an email confirmation. If not received within one hour, please contact Customer.Service@snapcare.it.com.

Dispute Resolution

For any concerns about your plan or charges, contact us:
Email: Customer.Service@snapcare.it.com
Phone: 0800 055 4969

We aim to handle disputes quickly and fairly.

Modifications

We may update these Terms from time to time. Continued use means acceptance of changes.

Service Plans

Plans cover repairs and servicing of specific appliances. Details are provided on product pages.

Payments

We accept secure card payments and Direct Debit. You must be authorised to use the payment method.

Cancellation & Refund

You can cancel within 14 days for a full refund. Partial refunds may be available up to 28 days at our discretion.

Liability

We are not responsible for damages caused by misuse of appliances.

Contact & Dispute Resolution

For issues, contact Customer.Service@snapcare.it.com or call 0800 055 4969 during business hours.

Prohibited Use & Exclusions

Coverage excludes:

  • Faults present before plan activation
  • Damage from misuse, neglect, or tampering
  • Repairs unrelated to normal appliance use
  • Illegal or fraudulent use of our services or website
  • Appliances used contrary to manufacturer instructions

Violations may void your plan without refund.

Dispute Resolution Reminder

Please contact us first if you have any issues. We aim to resolve problems fairly. Avoid chargebacks without prior contact to prevent delays.

Refunds

Refunds go to the original payment method. Please allow 5–10 working days for processing.

Terms Acceptance

By using our site or services, you accept these Terms. If you disagree, please do not use our website or services.

New Features

New site features or tools will also be subject to these Terms.

Hosting and Platform

Our website is hosted by Namecheap, enabling us to deliver services to you.

Section 1 – Online Store Terms

You confirm you are legally able to enter this agreement.

Illegal use or transmission of harmful content is prohibited.

Violations may result in termination of access.

Section 2 – General Conditions

We may refuse service at our discretion.

Some data (excluding payment details) may be transferred unencrypted. Payment info is always encrypted.

You may not copy or exploit any part of our services without permission.

Section 3 – Information Accuracy

We do not guarantee accuracy or completeness of site information.

Historical data is for reference and may be outdated.

Section 4 – Service and Price Changes

Prices and services can change without notice.

We are not liable for changes or discontinuations.

Section 5 – Products and Services

Some products may be online-exclusive with limited availability.

Colours and images may vary due to display differences.

Sales may be restricted by location or customer type.

Section 6 – Billing and Account Information

We may limit or cancel orders suspected of abuse.

You agree to provide accurate billing and contact info.

Section 7 – Optional Tools

Third-party tools on our site are not controlled by us and used at your own risk.

Section 8 – Third-Party Links

We are not responsible for third-party website content or policies.

Please review their terms before use.

Section 9 – User Comments and Submissions

By submitting content, you grant us rights to use it.

We may remove offensive or unlawful content.

You are responsible for your submissions.

Section 10 – Personal Information

Your data is handled according to our Privacy Policy.

Section 11 – Errors and Omissions

We may correct errors or update info without notice.

Section 12 – Prohibited Uses

Unlawful or harmful use of the site is prohibited.

Violations may result in terminated access.

Section 13 – Disclaimers and Liability

Services are provided “as is” without guarantees.

We are not liable for damages arising from service use.

Section 14 – Indemnification

You agree to indemnify Snapcare and affiliates against claims from your breach or misuse.

Section 15 – Severability

If any term is unenforceable, the rest remain valid.

Section 16 – Termination

Either party may terminate service use anytime.

Liabilities before termination remain effective.

Section 17 – Entire Agreement

These Terms are the complete agreement between you and Snapcare.

Section 18 – Governing Law

These Terms are governed by UK law.

Section 19 – Changes to Terms

We may update Terms at any time. Continued use means acceptance.

Section 20 – Contact Information

Questions about these Terms can be sent to Customer.Service@snapcare.it.com.